Frequently Asked Questions

Staff and qualifying family members on an overseas posting who have received medical clearance are covered by the One HMG Healthcare Scheme. The aim of the One HMG Healthcare scheme is to provide access to healthcare overseas that is as close as possible to what you could reasonably expect to receive from the NHS in the UK.

Pre posting is medical clearance is for officers and dependants posted overseas for 6+ months. 

Duty traveller clearance is for officers making short duty visits overseas from the UK or outside their country of posting/regional remit. Duty traveller clearance allows officers to access emergency care when overseas on a duty visit. Private travel insurance is required for all non-work-related trips. One HMG Healthline will not cover medical costs incurred during private travel.

Officers going overseas on a temporary deployment of six months or less should apply for duty traveller clearance. Duty traveller clearance is valid for 12 months and the officer can travel as many times as required within this period without referral to One HMG Healthline.

Please follow the steps in the Hub User Guide to complete your registration and medical clearance form.

You will need a medical clearance code from your parent department to register and then apply for clearance. It is the medical clearance code which generates the correct form for you complete. One HMG Healthline cannot give you your medical clearance code.

All officers, and any accompanying dependants aged 16 and over who are going on an overseas posting, must create their own One HMG Healthline Hub account and submit their own medical clearance form. They should use the same medical clearance code as the officer and will need to use the officer’s staff/service number as we use that to link families together in our system.

Parents can complete a clearance form for children under 16 years of age on their own One HMG Healthline Hub account.

You should apply for Worldwide including any hostile environment if you will be visiting any of the following locations:

• Abuja
• Baghdad
• Bamako
• Beirut
• Bujumbura
• Caracas
• Dhaka
• Erbil
• Freetown
• Goma
• Hargeisa
• Islamabad
• Juba
• Kabul
• Karachi
• Kyiv
• Lahore
• Mogadishu
• N’Djamena
• Niamey
• Nouakchott
• Port au Prince
• Tehran
• Tripoli
• Yangon

Your information is important to us. In order to keep it secure you are required to have an individual account. Your individual account can only be created using a secure login and password. Please keep your login and password information safe. You simply create these by clicking the Register button. The Username and Password is created by you - the more complex the better for your own security.

You will continue to use this username and password to log into the One HMG Healthline Hub. Each person can only have one Hub account, so please let us know if you would like to update your username. All further registrations will be rejected.

Your date of birth is required in order for you to be able to complete the appropriate clearance form. There are different forms depending on your age - e.g. Adult forms, Child forms.

Registered partners are not eligible for medical clearance. Please contact us when the partner is an Established partner. See FCDO Intranet or your parent department intranet or HR team for further information.

They will need to register for medical clearance on the One HMG Healthline Hub. They will need a medical clearance code and the officer's staff/service number to apply. It's often the HR team which issues the codes. If in doubt, speak to the team posting you overseas.

Once you click 'submit' on your completed clearance form you will receive an email confirming we have received it. Once our medical team has reviewed your clearance form, they may get in touch with you to request more information or inform you of an occupational health appointment if this is needed. If you have not heard from us within 72 hours please contact One HMG Healthline.

The information you submit is moved to a secure database held in the UK. The database is only accessible by authorised Healix employees and subject to strict access permissions based on Need to Know and Least Privilege Principles. In the event that you require medical assistance when overseas your data will be accessed by a member of the One HMG Healthline team in order to identify you as an eligible individual and provide you with the best advice at the time. You can find more information on how One HMG Healthline stores and processes personal data here.

No, not without your explicit consent. When you complete the medical screening, One HMG Healthline staff will use this information to assess the risk associated with your posting or duty travelling. The result of the medical clearance, but no details of the medical information, will be shared with your government department. In certain situations, we will require additional information to complete the assessment and will ask you to provide the medical reports directly.

One HMG Healthline relies on your explicit consent to:

• Obtain additional medical records from the NHS or private healthcare provider.
• Share your personal data with the Government employer.
• Discuss your case with a family member or friend.

You can find further details in the privacy notice.

Please inform us prior to going overseas. You can do this by email or telephone. We want to ensure you can be medically managed at your posting, so our medical team may get in touch with you to discuss the changes.

Not all government departments require their officers, and dependants aged 6 and over, to have dental clearance for their posting e.g. FCDO does not require their officers and qualifying dependants to have dental clearance. Please check with your parent department for their policy.

Duty travellers do not require dental clearance. 

If you have any further questions about dental clearance, please refer to the dental clearance FAQs on the clearance help tile after logging-in to your Hub account.

You must ensure you have your vaccinations and anti-malarial medication if recommended prior to going to post. Please read your parent department policy information for information on where you should get these done.

No. One HMG Healthline is not an insurance policy. The government departments pay for all costs medical and dental costs incurred by their officers and dependants overseas.

If you have a complaint about the quality of service from One HMG Healthline, please click here to read and follow the complaints policy.

Please read the two documents below with regards to an RPS OH complaint:

• Complaints Procedure
• Complaints Information Guide

If you have a complaint about an overseas provider, please click here to read our policy.

Please click here to read the Clinical Photography and Video Policy.